WonderGroup is a strategic 360° digital advertising agency offering a creative range of media options, including interactive, television and print.

Wednesday, November 29, 2006

A Lesson from the Airport Food Court

Yesterday I was heading to Green Bay for a client meeting. Since we're in the middle of the holiday season, I arrived at the airport 2 hours early. However, the fine folks at the TSA were really on their game so I found myself with plenty of time to get breakfast.

As I headed over to the food court I was surprised to see a long line at McDonald's at 7:00 am. Additionally I was surprised to not see single soul in line at Chik-fil-A. Both restaraunts offer breakfast food, both are competitively priced, they were located next to each other. Obviously, they were seeking to serve the same audience: travelers.

I had to ask myself, why the long line at one place and no one at the other, and what can I, as a marketer, learn from this?
  • First, think about the product name. McDonald's can easily be positioned to offer food other than hamburgers. The same cannot be said about Chik-fil-A. You just don't think about breakfast when you hear about chicken.
  • Second, the menu in the McDonald's had been completely changed so that all the items listed were breakfast items with large accompanying images. On the other hand, the Chik-fil-A had a standard menu that included one small panel of breakfast items. It only had one picture of a breakfast item, and it was a chicken biscuit, not a traditionally breakfast food.
  • Third, McDonald's advertises their breakfast offerings. This is so obvious to me, but, I am a bit mystified that Chik-fil-A hasn't, as far as I know, promoted their breakfast food.
Here's what I learned: unless your brand has clarity, your communication is simple and your advertising is overt you're going to get your butt handed to you. In my airport experience, Mickey D's was clearly associated with what the consumer was looking for, breakfast, the menu supported that decision in a simple, straight-forward way, and the advertising overtly says, you can get breakfast here.

Monday, November 27, 2006

Advergaming: Have It Your Way

Have you seen the Burger King video game ads on TV? I was talking to my colleague Jeff about them this morning, when our conversation turned to advergaming.

If you haven't seen the ads, Burger King has created three video games featuring The King. You can play Pocket Bike Racer, Sneak King or Big Bumpin' on your XBox, and you can enter tournaments and win prizes on BK's site.

So far, my experience with advergaming has been perfunctory. I knew about billboard ads in games like Grand Theft Auto, or online sites like Neopets.com that let you interact by feeding real products to your "pets," etc. But to me, this seems like a new level.

Why? Because I want these games. I know they are advertisements-- there's no secret there. The entire television spot is about playing these games as the famed Burger King mascot. You are interacting with their brand and there's no denying it. I am willing to pay $4 for your ad. The only thing holding me back is that I don't have an XBox or access to one. ...Yet.

Friday, November 24, 2006

My Grandmother Schooled Me on the Wii

A couple of days ago, I posted about camping out for the launch of the Nintendo Wii. Since then, the Wii has brought my brother and me hours and hours (and hours) of entertainment. However, after Thanksgiving dinner I had a whole new revelation about the Wii: my grandmother could play.

We popped in Wii Sports, the demo game that comes with the system. Of the five options (bowling, tennis, boxing, golf, and baseball) we chose bowling-- it was the only game all three of us could really take turns playing.

It took her about one frame to figure it out, and after that she consistently schooled me. We played three or four complete rounds and she beat me every time. Here's the kicker: the woman had never played any video game before in her life.

Take that as a testimony to how user-friendly this system is. Watch out, youth of America-- it's one thing for your mom to check the ratings on the package, but now mom can pick up the controller... and possibly beat you at your own game.

Wednesday, November 22, 2006

NaNoWriMo Young Writer's Program

This November, I'm participating in National Novel Writing Month. If you don't know much about NaNoWriMo, then chances are you haven't heard of their new youth program, either.

The goal of NaNoWriMo is quantity, not quality-- and the same goes for NaNoWriMo's Young Writer's Program. Here is a quote from a teacher to help make sense out of the goal:

Students: This is a rare opportunity in school: a whole month devoted not to spelling, not to grammar, not to preparing for standardized tests or writing essays, but to unbridled creativity.

Personally, I think this is a great idea-- not only for the kids who already love to write, but for those who are reluctant to pick up their pens. Writing can be a daunting task, but when you remove the ability to edit and over-think, hopefully what you're left with is a creative outlet that doesn't beg perfection but rather expression.

Tuesday, November 21, 2006

Geek Wiikend

On November 18th (technically 19th), my 15-year-old brother Bradley and I spent nine hours outside of a Best Buy, waiting in line for the launch of the Nintendo Wii. We had been planning this stake-out for months, and when we found out that three of our friends (Jared, JT and Erica B) were planning on doing the same thing, we drove up to Columbus, Ohio to join them.

None of the five of us had ever been a part of an event like this, and being the geeks that we are, we had even researched it. Our friends in Columbus had brought everything we needed: camp chairs, blankets, more blankets, and the Nintendo DS. Bradley and I brought everything they'd overlooked: kickballs, beef jerky, and another Nintendo DS.

Immediately, you could sense that a community was forming. As soon we got there and set up camp, people started buzzing.
"Any word on how many units this branch is getting?"
"Has the manager been out yet?"
"My cousin's friend works at a GameStop and said they're only getting 20 Wiis."
And so on. Talking about the possibility of scoring a Wii was the ice breaker-- it was the one thing you automatically had in common.

I noticed that some people in line were already asleep. We labeled them the weaklings, as the store didn't open until 9am and it wasn't even 1 yet. Later we would envy them their thermal sleeping bags, but we were young and carefree.

We met the people lounging on either side of us. Some had brought armchairs, others had resourcefully pulled the seats out of their cars. Whenever there was a lull in conversation, the topic would inevitably turn back to the Wii and how cool it was definitely going to be. We bantered about old favorite games and discussed why we hadn't made this same sacrifice for the PlayStation 3, the $600+ system that had launched the night before.

But even geek talk can't fill nine hours. Soon we were pushing one another in shopping carts, which quickly turned into Cart Jousting. JT drove a quarter of a mile in a motorized shopping cart that he found abandoned in the Kroger parking lot during one of his bathroom runs. Some neighbors in line hooked up a Nintendo 64 to the battery of their car, playing hours of old-school Worms as we looked on. Around 3am, another neighbor cheered us with fresh doughnuts, which I repaid around 5am when I picked up waffles for our end of the line. If you want to get along in a situation like this, it's best to turn Communist quickly.


I hit the wall around 6am. It was incredibly cold, and I had yet to sit down for fear of joining the "weaklings." My fingers were too frozen to write any more Mad Libs, much less fire up the DS to join in a round of Mario Kart. My friends started nodding off one by one, including my energetic brother, who had failed to pace himself. The few of my new friends who were still awake gathered together and talked, made up chants about the street sweepers and garbage trucks that passed, and constantly shuffled to keep warm.

Did I mention we were heckled? Apparently it is not unheard of for people to drive by at all hours of the night and taunt the people who are waiting in line. "Is it worth it, geeks? To be homeless for a night?" All of us "geeks" recognized the irony-- we deemed it much sadder to be the one driving around pestering the geeks than to actually be the geek. However, after the first couple rounds, Jared hooked up his industrial megaphone so we'd have a chance to heckle them back.

The sun finally started to rise. The parking lot lights blinked out all at once, which caused everyone to get antsy. The "how many units?" speculation started up again. People started folding their lawn chairs and taking their portable grills back to their cars. Around 7:30am, a Best Buy employee came out and sated our thirst for information-- they would be handing out tickets at 8am. These tickets did not guarantee us a Wii-- they guaranteed us a place in line.

At 8am we were arranged in a single-file line, most alliances already forgotten. New friends became potential enemies-- the person in front of you might very well snag the last one, your entire night shot for nothing. My group was far enough toward the front that we could relax a little, but the people in back looked like caged animals. (We had no sympathy, as by definition we had been out in the cold longer than they had.) We got our tickets ("84 units! Just like my sister's boyfriend said!") which was more than many stores received, but still not enough for everyone in line.

At 9am we were ushered into the store. The blast of warm air was reward in itself. The Best Buy employees had obviously been warned not to treat us like we were complete idiots for sitting outside all night-- they were all smiles and happy to help us find the games we were after. Even the cashier seemed to share our excitement.

When we got back outside, we took a last glance around our temporary home on the sidewalk. It was littered with Mountain Dew bottles and broken camp chairs. People we had met in line came out every couple of seconds-- some of them nodded in our direction, but most of them just darted to their cars with their new systems tucked under their coats. The moment had passed and we were just geeks again, destined to sleep through the rest of the day, hook up our systems by dinner time, and be on the Nintendo forums sharing our launch stories as soon as possible.